Spitz – Store Admin Manager – Highveld Mall, Emalahleni needed at AVI Limited

Key Areas of Impact

Retail Administration & Compliance

• Ensure strict adherence to policies and procedures as per admin guidelines.
• Complete daily, weekly, and monthly admin checks with accuracy.
• Log and follow up on operational issues (e.g., stock discrepancies, maintenance, cash variances).
• Manage banking processes, prepare cash for collection, and investigate variances.
• Process manual transactions efficiently when required. 

Stock Control & Inventory Accuracy

• Train and support staff on stock management best practices.
• Ensure stock management processes are executed daily to prevent losses.
• Investigate and clear stock variances to maintain inventory integrity.
• Coordinate and oversee weekly and quarterly stock counts to ensure accuracy.
• Conduct a weekly shoe pairing exercise and manage write-offs responsibly. 

Leadership & Store Operations Support

• Step in as Acting Store Manager when required, ensuring smooth store operations.
• Maintain high customer service standards and strong customer relationships.
• Ensure staffing and planning align with store requirements.
• Enforce store policies and disciplinary procedures when necessary.
• Foster a culture of collaboration and excellence within the team. 

Customer Service Excellence

• Embed a customer-first mindset within the store.
• Strengthen internal and external customer relationships.
• Deliver ongoing in-store coaching and training to enhance service standards.
• Lead by example in delivering exceptional service and professionalism. 

What It Takes to Succeed:

Experience that set you up for success:

• 4+ years’ retail experience (Fashion & Footwear preferred)
• At least 1 year of administration management experience
• Strong numerical ability and attention to detail 

Qualifications & Certifications that will contribute to your success:

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous)