Job Duties:

Ensure adherence to policies and procedures as per the admin policy

• Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
• Perform daily tasks eg. declarations, prepare cash for banking and collection
• Calls logged to rectify issues (stock, maintenance, cash etc)
• Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines

Cash control

• Adequate POS training and support is given to staff
• Cash control and banking processes are followed daily
• Cash variances are investigated, followed up on and cleared
• Manual transactions are captured timeously once the store is back on line

Stock Control

• Adequate stock management training and support is given to staff
• Stock management processes are followed daily
• Stock variances are investigated, followed up on and cleared
• Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
• Shoe pairing exercise is completed weekly
• Write offs are controlled adequately

Care taking of the Store in absence of the Store Manager

• Store is opened and trades as per requirement
• Customer relations are maintained
• Adequate staffing and planning is in place
• Instructions and to-do lists are followed
• Disciplinary action takes place, where necessary
• HR relations are maintained

Customer Service

• Development a service ethic culture within the store environment
• Internal and external customer relationship building
• In store coaching and on-going training of skills
• Role model customer centricity and service excellence

Minimum Requirements:        

• Complete Matric/Grade 12 qualification
• Tertiary Retail Qualification will be to your advantage
• Minimum 4 years’ retail experience (Fashion and Footwear preferred)
• 1 year administration management experience

Additional Requirements:

• Excellent numerical ability
• Stock and cash management
• Retail admin disciplines
• Meeting Deadlines
• Building Relationships
• Detail Orientated
• Team Player