Key job responsibilities

• Product Management: Lead large and complex studies, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders.
• Customer Research and Analytics: Use quantitative and qualitative methodologies to measure consumer shopping trends and behavior.
• Technology Acumen: Design tech assessments, deep dives and research to understand technology and underlying systems.
• Process Improvement: Continuously innovate and improve process to optimize efficiencies.
• Manage ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights.
• Stakeholder Management: Build strong relations with internal stakeholders to understand priorities, define our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions.
• Innovation: Identify, track, and monitor industry/experience trends and drivers of customer satisfaction. Develop new tools, methodologies, and/or standards for measuring customer experience.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent
• Product or program management, product marketing, business development or technology experience

PREFERRED QUALIFICATIONS

• Master’s degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Understands the reasons for architecture decisions behind a product or feature and capable of holding an engineering team to a high standard for product solutions.