About the job
FUNCTIONS / RESPONSIBILITIES:

• To achieve all relevant sales, growth and margin targets through effective management of the department.
• To contribute to the effective implementation of departmental, store and company strategy
• Implement and maintain all required operational standards (merchandising, ticketing, housekeeping, stock availability, service levels, and care for stock, stock profiles, pricing, promotional planning and execution, staff dress codes, safety, customer service levels) as well as company policies and procedures in the store.
• Ensure market awareness by doing ongoing analysis of market trends, competitors and customer’s needs and initiate action arising out of the analysis.
• Drive customer service excellence throughout your departments.
• Manage people by reflecting the company vision and values in your leadership practices.
• Manage performance to meet operational and financial objectives.

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position 

• Grade 12 (minimum)
• Retail Management qualification would be an advantage
• Minimum 3-5 years management experience at a middle management level in a retail environment
• SAP + BI experience advantageous
• Computer literate in MS Word, Excel and Outlook
• Proven ability to lead and supervise
• Strong adherence to principles and values
• Proven ability to make decisions and initiate action
• Planning and organising skills
• Proven ability to deliver results and meet customer expectations
• Proven ability to cope with pressure and setbacks
• Proven track record in achieving personal work goals and objectives
• Strong entrepreneurial and commercial orientation