The main responsibilities of the role include: 

• Overseeing all the elements of the in-store experience on the depot floor.
• Ensure customers are welcomed and well looked after in the store.
• Have a thorough understanding of our workwear solutions; ensuring their team is also fully aware of our full product and service offering.
• Ensure all our products are always well stocked and merchandised to the highest standard.
• Inspire the team to tell better stories around our products and their value, usage and suitability for the customer.
• Ensure the coffee station is well stocked, clean, and that customers are served promptly.
• Ensuring there is always effective communication with all customers on everything related to their orders and quotations.
• Building leads from walk-in customers and finding ways to continuously look after them.
• Leading by example, to ensure the team are constantly looking for ways to better serve the customer.
• Proactively searching for incredible people to join the team.
• Overseeing the general upkeep and cleanliness of the retail floor space.
• Available to work on weekends when required.

The experience we’re looking for:

• Has led a high-performance team with responsibility for customer in-store experience.
• Experience in a guest relations or customer-facing role, advantageous.
• Has led a team of 10 team members or more, effectively.
• Highly proficient in MS Office with advanced Excel, Word, Outlook.
• Experience with the Syspro ERP system preferable.
• Is fluent in spoken and written English with excellent communication and interpersonal skills.

The type of personality that will excel:

• A natural leader with the ability to guide and motivate the team around them.
• Someone who holds everyone accountable to their commitments.
• Has a customer-centric mindset and can “make a plan” to serve the customer brilliantly.
• A tenacious mindset, willing to do whatever it takes.
• Uses initiative and has their finger on the pulse.
• Works accurately and efficiently under pressure and has a sense of urgency.
• Obsessed with excellence and attention to detail.