Job Description

As One of the TEAM

Our customer experience is always front of mind and is the Why behind what we do. As a store leader you will be responsible for managing all aspects of a retail store and leading a team with passion and care. Your contribution to the business will be to ensure that your store functions as a profit centre through effective team rostering and store discipline adherence. A key leadership and communication role is to ensure the efficient flow of information between support office and stores and to foster a culture of shared responsibility, collaboration and innovative problem-solving. 

Direct experience of the individual / Behaviours

Leader

•  Ability to appropriately apply RESULTS (CB/FR) and RELATIONSHIP (SY/EG) leadership principles by dealing with problems and challenges rationally and objectively and getting the job done. The ability to take full ownership and accountability within the team. The ability to to also nurture relationships that enable mutual respect and collaboration, and a strong care for how others feel.  The ability to appropriately apply CENTRED (EG/CB) and VISIONARY (FR/SY) leadership principles by considering past experiences, having an awareness of core values and beliefs, being reflective and fully present. The ability to also look to the external environment to assess needs and opportunities and how to meet them and the capacity to be intuitive, make connections and see possibilities.

Trader

• Natural drive towards selling and running a store like their own business i.e. possessing business / commercial acumen with attention to detail and effective planning, time management & organization skills

Team Player

• Open to feedback and collaboration with an understanding of the importance of team interdependence

Customer Loyal

• A genuine love of being of service and delighting customers through experience and product

Problem-Solver

• An analytical and proactive approach to challenges

Your Strategic FOCUS AREAS

Store Profitability:

• Sales – meet or exceed targets
• GP – reduce wastage & improve stock accuracy within benchmarks
• NP – reduce controllable expenses in line with budgets
• Reporting on Income Statements

Store Disciplines and Productivity:

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management:

• Risk Management: Effective stock control and stock management / Effective cash handling procedures and controls

Customer Experience:

• Professionalism and store look and feel

People Management:

• Performance development culture and team effectiveness, basic IR

Qualifications

We ASK

• Grade 12
• Business/Admin qualification – a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience – sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness – brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved