Store Manager (45hr) – Totalsports – Port Shepstone | TFG
Job Location : KwaZulu-Natal,
Deadline : January 29, 2026
About the Role
The Store Manager is responsible for driving commercial performance and operational excellence within a high-traffic sporting goods environment. Utilizing SAP for inventory control and Salesforce for customer engagement, this leader ensures strict compliance with retail protocols and minimizes operational risk through effective stock management. Their impact is critical in translating data-driven sales targets into floor-level execution and ensuring high standards of brand representation.
Job Description
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviors
- Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus – understands, anticipates, and meets the needs and expectations of customers
- Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
Career Growth & Education
A Diploma in Retail Management or a Bachelor of Commerce is highly recommended to accelerate progression from store level to regional oversight. Professionals often move into Area Manager or Cluster Lead roles by demonstrating a mastery of retail KPIs and team development. Pursuing specialized bootcamps in digital retail and omnichannel strategy provides a pathway to senior head-office positions or global opportunities within international retail conglomerates like TFG.
Salary & Financial Insight
Estimated monthly salaries for Store Managers at Totalsports range from R20,000 to R35,000, excluding performance-based incentives. Prioritizing a diversified investment portfolio and maintaining a tax-free savings account are essential steps for long-term wealth management in the retail sector.
Interested and Qualified candidates should Click here to Apply Now
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