Key Responsibilities

• Ensure that staff possess a thorough knowledge of the company and the products, in store.
• Be able to analyze data efficiently and accurately
• Be alert to competitor activity.
• Educate and coach store staff, where necessary, on retail concepts/standards and inventory processes & procedures.
• Facilitate the development of team norms that serve as foundation for the team spirit
• Guide the team and/or individuals in the resolution of conflict and differences that hamper the overall team spirit.
• Use effective communication techniques in the handling of individual, team, and external situations.
• Develop, implement and track weekly, monthly, seasonal, and annual store plans.
• Monitor individual & team performance in relation to the KPIs.
• Inventory Management and Assortment Planning.
• Ensure that the correct assortment planning and replenishment procedure is implemented.
• By training and coaching store staff to ensure that store operation procedures are effectively implemented.
• Resolve issues through appropriate interpretation of policies or liaison/discussion with LS&CO.
• Recommend & implement process enhancements to improve service delivery.
• Maintain a firm control over security risks to prevent potential incidences of theft or loss and reporting to management and/or the authorities of any further risks beyond the store’s capability.
• People management (i.e. performance management, employee relations, etc.).

Minimum Requirements

• Matric
• Must be computer literate (MS Office)
• At least 5 years’ experience as a Sales Person for a Fashion Retailer or lifestyle brand. 2 of which have been in a Store Management position

COMPETENCIES

• Have the ability and relevant managerial experience to manage, coach and develop others (e.g. Store Staff)
• Detail Orientated
• Passionate about consumers
• Must be energetic and self – motivated
• Have excellent interpersonal and communication skills