ABOUT THE ROLE: 

• Responsible for the overall management of the Store Stock, Assets and adherence to all Policies and Procedures and customer service levels.

Responsibilities: 

Stockroom and Administration

• Ensure all sales and returns are processed according to policy and procedure.
• Ensure cash up, banking and manual invoices are processed and concluded timeously according to standard.
• Ensure all admin documentation is stored and sent to HO accordingly.
• All expenses are kept to a minimum and managed within budget.
• Ensure accurate receiving, grading and labelling of all stock.
• Ensure effective storage, timeous correct replenishment and merchandising of stock in all areas.
• Ensure effective identification, reporting and management of all faulty stock.
• Ensure back areas are always neat and tidy.

Receiving and Dispatching Orders: 

• Ensure receiving and dispatching policy and procedures are always followed and enforced.

Admin & Dispute of Orders Liaison with Suppliers

• Ensure all order discrepancies are reported to the supplier, escalated to HO immediately and resolved within 24hrs latest.
• Ensure all discrepancies are clearly indicated on the relevant paperwork.
• Ensure a follow up email of all discrepancies is sent immediately to all parties.

Labelling and Merchandising of Stock & Housekeeping

• Ensure all products are labelled accurately, correctly stored in vaults at the back area according to policy
• and procedure.
• Ensure effective storage, timeous correct replenishment and merchandising of stock in all areas.
• Ensure all back areas are always neat and tidy.

Store & Website Sales Orders fulfilment 

• Ensure all sales orders and returns are processed according to policy and procedure.
• Ensure all 3rd party (e.g.Couriers) documentation are completed correctly and timeously 

Customer Service

• Always ensure Optimal Floor coverage for all critical customer touch points making sure all customers are attended to timeously.
• Duty manager relieving of Manager in his/her absence assuming their role when manager on duty.
• Ensure all customer, store stock and trade-ins are assessed, booked in, tracked, always processed and managed according to standard.
• Ensure the Store is always clean, neat and tidy.
• Ensure merchandising, housekeeping and fabs are always 100% providing a superior customer experience.
• Ensure reporting and escalation of any issues identified that are barriers to delivering high levels of customer service.

Educational Requirements:

• Matric/Grade 12

Work Experience: 

• 2 to 3 years’ experience having worked within a store supervisory environment within IT retail
• MS Office, Excel, Outlook and Enterprise Inventory systems

Key Competencies and Skills: 

• Supervisory skills
• Attention to detail
• Planning and prioritizing skills
• Interpersonal skills
• Ability to multitask
• Resilience, Drive and energy
• Customer orientated