Specific Role Responsibilities

Job Outputs:

• Plan, organize, coordinate, and supervise all branch activities.
• Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
• Management of shift handover and daily reports.
• Cash management and banking.
• Supervising office and car park, manpower deployment within the branch, and support environments.
• Manage risk by ensuring that company assets and resources are always safeguarded.
• Ensure correct fleet mix based on customer demand.
• Oversee housekeeping and cleanliness of the branch and operating environment.
• Document management
• Supervision and development of staff including training, coaching, and counseling.
• Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
• Authorize leave, overtime, walk-ups, and timekeeping of team members.
• Schedule and hold monthly team meetings and information sessions.
• General office, administration, and car park duties completed daily.
• Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
• Health and safety experience – monthly reports to be done

Qualifications and Experience

Minimum Experience:

• 2 years of supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.

Minimum Qualification:

• Matric or equivalent NQF level 4 qualification.

Preferred Qualification:

• Business Management or other relevant tertiary qualification. Minimum Requirements:
• Valid unendorsed drivers’ license.
• Own, reliable transport – an advantage.
• Competent using MS Excel and MS Outlook.
• Working knowledge of Basic Conditions of Employment Act (RSA positions) or relevant basic conditions of employment legislation (Namibia, Botswana, Swaziland positions).