ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervision of the crossdock operation
• Planning and dispatching of loads, including allocating Drivers to relevant routes 8T vehicles
• Vehicle and load tracking
• Assist  the POD processing as well as Driver debriefing
• Monitoring Driver overtime costs as well as ensuring vehicles are maintained and serviced in the crossdock
• Ensuring client’s needs and expectations are consistently met within scope of the SLA
• Client interaction and issue resolution to ensure client satisfaction
• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal requirements
• Analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
• Firm and consistent approach to ongoing performance measurement and management of team
• Resolution of all IR issues in conjunction with HR
• Coaching and mentoring of team to achieve client objectives
• Identifying training interventions to close skills gaps in operations

QUALIFICATIONS  

• Completed Matric / Grade 12
• Logistics  Warehouse Management or equivalent qualification an added advantage

COMPUTER SKILLS

• Intermediate Excel skills
• Transport tracking systems exposure

EDUCATION AND/OR EXPERIENCE

• At least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and 8 Ton vehicles
• Prior Team Leader or Supervisory exposure
• Experience in planning and allocation of loads as well as followups and tracking
• Experience in debriefing of Drivers
• Experience in monitoring costs and overtime
• Experience in Driver and Vehicle management
• Excellent communication and relationship building skills
• Ability to work under pressure and multi tasking
• This role will require working shifts, including night-shift and is non-negotiable