3 days ago
Job title : Supervisor, Regulatory Compliance – Cape Town
Job Location : Western Cape, Cape Town
Deadline : November 24, 2024
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THE ROLE PURPOSE
- To provide independent oversight and assurance of the Tier 1 and 2 control environment through audits / assurance reviews for Concentrix and client regulatory and contractual requirements.
By providing controls and checks to:
- Evidencing adherence to key regulatory Manuals and frameworks agreed across the account
- Oversight to demonstrate compliance with Regulatory and Contractual requirements
- Identify risks and issues impacting the customer journey
- Provide recommendation to improve the risk and control environment
- Evidence conformance with processes
- Demonstrate compliance with Regulatory, Client and Concentrix requirements
- Identify fraud/potential fraud to protect Concentrix and its clients
- Champion the Concentrix Ethics and Compliance Culture
Risk Assessment and Controls
- Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF).
- Support Risk Assessment for significant changes reporting outputs to internal stakeholders and where appropriate client stakeholders.
- Actively support the change management process to ensure all relevant risks are highlighted through the impact assessment on all Change Requests.
- Carry out risk based process audits and prepare clear reports.
Compliance, Governance & Reporting
- Assist the operation in identifying actions to close out audit findings and track completion
- Risk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audience
- Be the interface for other Concentrix Business audits, client audits and third party audits
- Ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues
- Champion the Culture of Ethical Business and Compliance
- Work with Account Management and Operational Delivery to ensure scripts meet client and regulatory requirements.
- Liaise with Quality to ensure that compliance elements of quality scorecards reflect client and regulatory requirements.
- Collect and collate data on a regular basis to ensure reporting standards and requirements are met
- Maintain control of Compliance logging/schedules for own remit
- Ensure all new policies have internal and external Compliance sign-off
- Highlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor
Candidate Profile
- Applies company policies and procedures to resolve issues
- Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools
- Professional & Confident
- Can identify/determine appropriate action(s) required to solve a range of complex problems
- Strong investigative, planning and organisational skills
- Attention to Detail
- Track record of working to deadlines
- Confident working remotely and as part of a team
- Integrity – Does the right thing
- Flexible
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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