Support Analyst (Cape Town) needed at MRI Software

Cape Town, Western Cape Full Time Customer Service

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Job title : Support Analyst (Cape Town)

Job Location : Western Cape, Cape Town

Deadline : January 02, 2025

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  • MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions. Working UK hours from 08:30 to 17:00 Monday to Friday.
  • As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
  • MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
  • Creative and curious troubleshooter
  • Good organisation and time management skills
  • Strong communication skills with the ability to confidently articulate technical concepts

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