Job title : Support Analyst
Job Location : Western Cape, Cape Town
Deadline : November 18, 2024
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RESPONSIBILITIES:
- Provide excellent customer service, throughout a calls lifecycle, ensuring clients satisfaction.
- Provide support answering phone calls and logging any email requests.
- Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives.
- Ensure escalations and complaints are escalated as per MRI processes.
- Share knowledge with colleagues and provide guidance.
- Commit to working towards and achieving all MRI’s/teams/personal objectives and goals.
- Follow all working practices (ISO processes) and GDPR guidelines.
PRE-REQUISITES:
- Customer focus and a passion for helping others.
- Creative and curious trouble-shooter.
- Strong organization and time management skills.
- Ability to pick up and learn new concepts.
- Compassionate and confident communicator.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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