Key Responsibilities

• The incumbent will be responsible to support resellers and end-users with regards to product-related queries and to provide a reporting channel for programme errors. 

Skills, Knowledge and Expertise

Qualifications and Experience:

• Senior Certificate or NQF4 equivalent.
• A tertiary qualification and/or Industry Certification with an IT technical base will be advantageous.

Knowledge:

• At least 2-3 years SYSPRO product experience.
• Very good Microsoft SQL skills 
• Very good IT Technical with SYSPRO infrastructure experience. Relevant experience in a call desk environment. 

Skills Required:

• Strong Administration Skills
• Strong Business Acumen
• Good understanding of legislative requirements 
• Problem solving ability
• Strong reporting ability
• Competency
• Excellent communication skills
• Excellent Writing Skills
• Good Presentation Skills
• Excellent Time Management