Support Coordinator Job at Badger Holdings Ltd

The Role

• We are seeking a highly organised and detail-driven Support Coordinator to support our Call Centre operations. This role plays a critical part in ensuring system stability, reporting accuracy, and compliance readiness.
• You will be responsible for administrative and system support relating to Softsure, including reporting, user maintenance, UAT testing, and compliance support — helping our business operate efficiently and compliantly.

Key Responsibilities

System and Operational Support

• Act as the primary point of contact for system-related operational queries and issues, coordinating with Softsure, Data, and Rating teams to ensure timely resolution.
• Investigate, log, and manage fault reports and monitor major system incidents impacting call centre operations.
• Administer and maintain Softsure user access and security.
• Perform User Acceptance Testing (UAT) for all Softsure system changes and hotfixes across all brands.

Reporting and Administration

• Compile and deliver accurate daily, weekly, and monthly operational reports.
• Maintain up-to-date documentation for all project briefs, system updates, and change requests.
• Administer and maintain the PD Motor spreadsheet.
• Provide weekly project status updates to relevant stakeholders.
• Order and administer “Refer A Friend” cards.
• Support manager with adhoc tasks.

Compliance and Quality Assurance

• Locate, retrieve, and administer call recordings for compliance audits and customer complaint investigations.
• Conduct quarterly compliance audits across all Softsure brands.
• Ensure accurate record-keeping and documentation in line with internal governance and regulatory requirements.

Operational and Technical Skills required:

• Strong computer and administrative skills, including:
• Data entry, reconciliation, and records management
• Word processing and document proofing
• Extracting and analysing information from internal and external sources
• Proficiency in Microsoft Office, particularly:
• Excel
• Word
• PowerPoint
• Outlook
• Clear, professional verbal and written communication skills.

Job Requirements
What You’ll Need to Succeed

• Minimum Grade 12 / National Senior Certificate.
• Excellent organisational and time-management skills.
• Ability to prioritise multiple tasks and work effectively in a fast-paced, deadline-driven environment.
• Proven ability to work both independently and collaboratively within a team.
• Demonstrated experience managing confidential and sensitive information.
• A stable home internet connection to support after-hours testing when required.