CORE PURPOSE OF JOB

Responsible for the efficient supervision of Cleaning Staff within residence ensuring quality service delivery in accordance with minimum cleaning standards as well as supervise the delivery of cleaning services ensuring all services provided are delivered to the agreed service standard in an efficient, professional and customer focused manner. Assess all cleaning services carried out to ensure high standards of work are undertaken and maintained in line with the relevant policies, guidelines and Health and Safety requirements

KEY PERFORMANCE AREAS

• Supervision, monitoring, inspection amd delegation of staff
• Administration (attendance registers and weekly reports)
• Stock management
• Occupational health & safety compliance
• Ad hoc duties as and when required.

CORE COMPETENCIES

• Online system understanding
• Knowledge and understanding of the minimum cleaning specifications and guidelines or requirements
• Knowledge and understanding of relevant health and safety requirements/legislation and policies
• Promote high customer satisfaction levels and address customer issues promptly, efficiently and effectively
• Knowledge and application of relevant software.
• Knowledge and understanding of cleaning materials and equipment

MINIMUM REQUIREMENTS

• Grade 12 or equivalent (e.g. Technical Qualification)
• Must possess a valid unendorsed driver’s license and PDP (or qualify for one)
• A minimum of 2–5 years in a supervisory position within an operations environment (cleaning, technical)