Support Technician Job at HandPicked Recruitment

Job Overview:

•  The Support Technician will provide technical, administrative, and operational support to ensure the smooth manufacturing, quality control, pre-commissioning, and commissioning of genset integration systems. The role requires strong coordination skills, technical aptitude, excellent organisation, and the ability to support both internal teams and external clients.

Minimum Requirements:

• Technical qualification or relevant experience in electrical, electronics, automation, IT support, or related field.
• Solar industry experience would be highly beneficial
• Previous experience in a technical support / operational support environment (advantageous).
• Strong administrative and organisational skills.
• Good understanding of systems, dashboards, and technical documentation.

Duties, but not limited to:
Operational & Administrative Support

• Maintain a high level of organization, accuracy, and efficiency in all tasks.
• Coordinate and schedule the manufacturing of genset integration kits.
• Maintain accurate records and compile reports as required.
• Manage internal and external correspondence and ensure prompt, professional responses.
• Develop and maintain effective filing and information management systems.

Technical Support & Quality Control

• Assist with the maintenance of the technical dashboard and support upgrades as required.
• Perform pre-commissioning of systems when needed.
• Conduct quality control inspections and technical checks to ensure compliance and functionality.
• Support installers with remote commissioning of sites and troubleshooting where necessary.

Client & Sales Support

• Assist with the sales process of genset integration units (technical support, documentation, and coordination).
• Provide support to both external and internal clients, ensuring a professional and solutions-driven service.
• Liaise with various departments to ensure seamless delivery and implementation.

Internal IT Support

• Assist with internal IT-related issues and basic troubleshooting.
• Support general problem-solving and ensure minimal downtime for staff.