Job Expired

Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley) needed at Altron Bytes Systems Integration

Job title : Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley)

Job Location : KwaZulu-Natal,

Deadline : 18-May-24

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MAIN JOB PURPOSE 

  • Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.

Internal Processes

  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines.

Human Capital

  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement.

Job Requirements:

Requirements

  • Own vehicle and valid drivers’ license is essential
  • Must reside in KZN

Qualifications

  • Matric or other equivalent qualification preferable
  • A + and N + Qualification

Experience  

  • 2 years’ experience in maintaining equipment in an IT environment
  • 2 -3 years Desktop support experience
  • Computer literate in relevant operating system

Skills

  • Electronic skills
  • Fault-finding techniques
  • MS Office

Education

  • National Certificate Level 4 (N4) / Grade 12: Information Technology (Required)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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