Switchboard Operator (Fixed-Term Contract) – Rondebosch Medical Centre needed at Africa Health Care

Description

• A vacancy has arisen for a Switchboard Operator (Fixed-Term), reporting to the Patient Administration Manager. The successful candidate will provide efficient switchboard services in a professional and friendly manner whilst delivering uncompromising quality to all customers.

Critical Outputs

• Monitor incoming and outgoing calls via the telephone management system and route these accordingly in a professional and friendly manner.
• Maintain a register of all service problems and present these to management.
• Maintain extension numbers list and issue to all users as required.
• Attend to internal and external customer queries.
• Assist users with faulty telephone lines.
• Work with front desk team performing administrative tasks.

Requirements

• Grade 12
• Two-year work experience in a similar environment
• Computer literacy
• Experience in dealing with people including managing conflict
• Knowledge of hospital procedures and medical terminology will be an advantage.
• Ability to work shifts (day or night)

Competencies

• Collaboration/ Relationship Building
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation skills
• Customer responsiveness
• Organisational awareness
• Excellence and quality orientation
• Ethical behaviour
• Adaptability
• Attention to detail

 Closing: 2025-12-08