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Systems Analyst: Information Technology (Hay Level 16) needed at NECSA

Job title : Systems Analyst: Information Technology (Hay Level 16)

Job Location : North West,

Deadline : May 19, 2024

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Job Profile:

The Application Systems Analyst will be responsible for analysing new software requirements, identifying/sourcing software solutions as well as monitor, support, test, perform administrative functions and train end-users on existing enterprise applications. 

Key Performance Areas

Executing of:

  • Monitor software application availability and health on a daily basis and resolve/escalate issues as are relevant
  • Provide telephonic, in-person and/or remote software application support to end-users.
  • Liaise with software support suppliers as and when required.
  • Develop procedures for installation of software application at end-users on the various Windows environments
  • Design and build database structures for data storage.
  • Run daily checks on database and other software application servers to verify and manage system health.
  • Decommission software applications by updating the relevant documentation and archive data as required by System Owners.
  • Perform user maintenance and other administrative tasks within software applications in the role as administrator or super user.
  • Ensure that database and other backups are done and these can be restored as and when necessary.
  • Ensure adherence to security protocols for critical enterprise applications.
  • Manage licenses for 3rd party software applications and ensure compliance.
  • Mentor other application support personnel as and when directed.
  • Prepare and review user manuals for software applications.
  • Provide end-user training on software applications.
  • Identify user requirements for existing and new software applications.
  • Identify and evaluate suitable off-the-shelf software applications.
  • Design and document software design specifications in line with user requirements as well as software development standards and guidelines.
  • Participate in design reviews and providing inputs on user requirements and software design.
  • Develop test cases for testing of software applications.
  • Test software applications to ensure compliance with user requirements and software development standards and guidelines as well as to ensure system integrity.
  • Facilitate end-user acceptance testing and obtain final sign-off.
  • Prepare and present change control documents at the IT Change Control Board by adhering to the requirements as per the IT change control procedures.

Key Knowledge & Skills

  • Firm Grasp of Structured Query Language (SQL)
  • Microsoft Word and Excel (Advanced)
  • MS-SQL
  • Report Writing (Crystal Reports and SQL Reporting Services) (Advanced)
  • Windows Security (Intermediate)
  • Windows Scripting (PowerShell) (Intermediate)
  • Software Testing (Intermediate)
  • Generate and Maintain System Documentation (Intermediate)

COMPETENCIES (Job Specific and Behavioral)

  • Communication skills.
  • Customer service orientation.
  • Technical / professional competence Overall awareness.
  • Analytical thinking and attention to detail.
  • Organisational alertness.
  • Excellence / quality orientation.
  • Learning agility (includes learning potential).

Requirements

Qualifications and Experience:

Academic

  • National IT Diploma or Bachelor’s degree in IT-related field.

Minimum experience required

  • Minimum of 5 years’ experience in the application support environment.
  • Minimum of 3 years’ experience in database development.

Closing date: 03 MAY 2024.

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.

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