Systems Analyst IT Support Services (Information Technology Division) MWP needed at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma in Information Technology/Systems at NQF 6 with 240 Credits

Related Minimum Experience:

• Minimum of 3 years of experience in information technology

Skills and Competencies

Leadership

• Ability to work and interact effectively with people
• Team player
• Results orientated stakeholder management
• Motivating teams
• Effective at driving short term actions consistent with long term goals
• Working in a team towards a common goals and the ability to lead and empower a team

Behavioral

• Intellectual and ethical integrity
• Sound interpersonal relations
• Embraces diversity
• Emotional maturity

Knowledge

• Understanding of an IT environment
• Fault logging system
• International Organisation for Standardisation (ISO) 9001
• Relevant system functional
• Information Technology Infrastructure Library (ITIL) processes
• Understanding Eskom business and value chains
• Apply solutions to business problems
• Systems development life cycle (SDLC)
• Applications and infrastructure.
• Good understanding of Eskom and Group IT strategic goals and priorities

Skill

• Strong verbal, written communication
• Presentation
• Good problem solving and analytical
• Application and operating system configuration

Key Responsibilities

• Provide user support for logged incidents and requests.
• Developing solutions.
• Performs system testing.
• System changes and enhancements.
• Process documentation and reviews.