Purpose of the job

• To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

• Develop an understanding of the business, processes and requirements and propose software solutions
• Design new systems and changes to processes and provide specifications
• Support of existing business processes and technology 
• Support and configuration of PLM system according to Business Requirements
• Build and maintain business process models to support functional and technical specifications
• Specification and management of system changes
• Perform system testing and validation to ensure functionality and performance.
• Develop user training materials and conduct training sessions for end-users
• Facilitation of requirements gathering and training workshops
• Project management
• Assist with User support queries

Required Knowledge, Skills and Competencies

• A Bachelor’s degree in Information Technology or Information Systems
• Experience and knowledge of PLM (Product Lifecycle Management) systems
• A passion for processes, systems and the optimisation thereof
• A curious self-starter who takes initiative, investigates problems, see possibilities and takes action
• Above average computer literacy –  MS office Suite
• Competencies: Performing under pressure, Listening skills, Service oriented, Initiative, Innovating, Helicopter view.
• Retail Experience
• Experience with Business Process Management (BPM) software tools.
• Programming experience, i.e. SQL, MySQL, Javascript
• Merchandising and Inbound Logistics systems experience would be an advantage.