Responsibilities:

• Partnering with operations management, so that recruitment and selection of employees meet business needs
• Researching and utilizing time and efficient methods of identifying quality potential employees
• Utilizing proactive and various search methods to source candidates, including advertising (print and web based), employee referrals, and personal networking
• Ensuring all OTFR metrics are met to ensure positive results
• Partner with operations and management to learn details of new roles and job openings
• Work with hiring managers to find the best questions to ask, in order to, evaluate candidates
• Build a list of questions (prescreen document) to ask applicants during the initial phone call
• Utilize internal and external websites to post new openings; build a questionnaire for each of these portals so that outstanding profiles are received; utilize these external portals to source additional qualified candidates
• Call applicants to discuss job positions and evaluate if they would be the right fit for our company
• Schedule qualified candidates for interviews with operations managers; request feedback from managers once interviews are complete
• Create profiles in Genpact portals to easily store new-hire information; work with Shared Services team to process job offers; settle the start date of new hires; work with candidates throughout the background check and onboarding processes; keep management advised throughout new-hire process
• Find qualified candidates quickly in order to meet deadlines and/or business-required dates; provide timely and high-quality candidates
• Provide positive and/or constructive feedback to all applicants regarding their interviews
• Plan, prioritize, monitor progress, and provide tracking information for managers and operations leads regarding the recruitment process; analyze and report on these activities
• Work closely with other areas of People Support to maintain client and interpersonal integrity

Qualifications we seek in you!

Minimum qualifications

• High School Diploma (or equivalent)
• Deadline driven, self-starter, mentally agile, and enthusiastic
• Excellent multitasking skills
• Interpersonal and communication skills, both written and verbal
• Able to work in a collaborative environment

Preferred qualifications

• Understanding of working in a BPO environment
• Innovative approach to problem solving