Responsibilities

Onboarding

• Delivers the onboarding experience as designed by CoE
• Ensures new joiner requirements e.g assign coach, assign buddy, attendance at on-boarding is completed
• Responds to operations, and inspect trends related feedback from new joiner surveys
• Provides feedback and input to CoE on improvements required
• Point of contact for new joiners, post recruitment

Retention

• Take the lead on the operational requirements for LOS related retention programs (snrs days, interview cycles for retention)

Performance & Salary reviews

• Work with LoS HCBP to prepare for LOS career round table (moderation) meetings
• May facilitate some CRT discussions/ record keeping
• Ensures transactional staff receive accurate data for increase processing
• Provide refresher training/updates to partners/managers on performance coaching (eg. Snapshot, CRT, PiP)
• Provide guidance for Poor performer discussions and ensure Workday is updated accordingly (ensure performance improvement plans are in place)

Team Leaders Support

• Upskill new Team Leaders (e.g. systems, processes, compliance)
• Provide guidance to Team Leader through various HC activities.
• Monitor client team wellbeing and partner with HCBP lead to design and implement initiatives to increase work satisfaction resulting in increased revenue (pulse survey)
• Provide HC data analytics to the Team leader to support decisions
• Provide HC policy guidance

Staff terminations

• Review exit interview survey outcomes, identify trends and collaborate with LoS HCBP to formulate solutions
• Conduct exit interviews

IR, Disciplinary & grievance

• Direct all matters to operations IR for review
• Participate in investigations where required
• Sit in as HC representative on hearings
• Take responsibility for post-hearing activities
• Ensure the IR Database is updated accordingly

Exam Results

• Assist with qualifying exam results for relevant LoS –ie. preparation, processing, communications, post results activities
• Monitor qualifications status of staff studying and check accuracy of information.

Ad-hoc Activities

• Participate on and take the lead on assigned annual activities such as GPS, Values, Leave reviews
• Act as trusted advisor on policy, leave and staff matters
• Act as ambassador on HC Imperatives (eg. Workday, Values, PwC Professional)

Diversity

• Focus on activities in line with the Transformation Strategy.
• Support the business in achieving the outcomes indicated in the Employment Equity Plan.
• Work with business on attracting and retaining diverse talent; ie.e License to Lead, promotion processes etc.

Strategy

• Drive the achievement of the LOS annual strategy as well as the HC Africa strategy taking into account leadership priorities and future business needs
• Support business and HCBP’s to deliver talent interventions (talent identification, development, coaching, motivation, and ultimate retention) against business needs and the goal of transformation
• Strategic Workforce Planning implementation and monitoring

Minimum Qualifications

• Relevant HC Degree/Diploma 
• HC certification with in-country professional board (preferable)

Experience

• 3 years