Job Description

• To manage, and have oversight over the team, whilst delivering a superior customer service
• To grow and maintain our customer base through partnerships, proactively maintaining policy records and Cross selling customers through value adding service, products Pricing, refund decisions where required.
• To manage and oversee the team, by adhering to Business procedures, audit requirements, regulatory requirements, legislative requirements and where necessary creating new Process within an Operational environment, in terms of agreed human performance principles. 
• To provide a leading/best practice service and administrative operation for SBIB product portfolio.
• To report on all activities within the respective environment
• To use the Technologies available to bring in and make the area more efficient.
• To ensure the area meets its targets, budgets and KRA’s
• Effective planning and monitoring of all operational requirements
• Contribute to the overall achievement of the team and organisation goals and strategies
• Ensure PI. Ops losses are minimised by creating awareness, carrying out rectification actions.
• Provide clear purpose and direction through daily/weekly connect sessions following the Connect Methodology.
• Adhere to the Standard Bank Performance management process and procedure
• Ensure that all operational issues are handled immediately to minimise the risk and minimise escalations. (Before the sunset)

Qualifications

• Completed Matric
• FAIS – RE 
• NQF 5 Qualification, recognized by the FSB
• FAIS Qualification – 150 credits in respective long-term categories

Experience

• 3-4 years in a Team Leader Role
• 3 years’ experience in the Long-Term / Short term / Insurance Industry must be FAIS Compliant. Full understanding of Credit Life. Call centre, client servicing, people management, report writing

Additional Information

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities