Responsibilities and Duties:

• Lead and manage the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring
• Prioritise and coordinate team workload for efficient resource use
• Oversee and ensure timely resolution of technical issues, ensuring service level agreements (SLAs) are met
• Troubleshoot complex technical issues and develop a knowledge base of common problems and solutions
• Communicate with upper management and other departments to report on team performance and improvements

Qualifications and Skills:

• Matric / Grade 12
• A+ and N+ Certifications
• Valid Code B driver’s license and passport
• Minimum 2 years’ IT support experience
• Strong troubleshooting skills in Windows, printers, networks, and hardware/software
• Excellent interpersonal skills and the ability to meet deadlines
• Goal-oriented and driven to deliver results