Team Leader – National Contact Centre: Cape Town (Fixed Term) needed at Democratic Alliance

The successful candidates will be responsible for:

• Effectively managing the performance of the team of callers/capturers/tracers/auditing agents.
• Taking responsibility for ensuring that the team conducts as many high quality interviews/canvasses/audits and interactions as possible, captures data effectively and traces voters efficiently.
• Leading the team of callers/capturers/tracers/auditing agents to gather the highest quality data possible
• Meeting all required targets to achieve campaign 2026 LGE objectives
• Assisting with calling, data capturing, auditing and tracing when necessary

Minimum requirements:

• National Senior Certificate or equivalent 
• Proficiency in English and at least one other national language
• 1 year team management/leadership experience
• Relevant call centre or data capturing experience
• Computer literacy, particularly MS Office Suite