Team Leader needed at PPS

Ideal experience:

1. 3 – 5 years’ experience within the financial services / LISP / Asset Management industry
2. Minimum 3 years proven people management experience
3. Knowledge of Investment Platform industry with understanding of all applicable regulations: FICA, FAIS, FSB subcategory licensing, TCF, Section 14, Section 37C and other relevant legislation frameworks
4. Knowledge and experience in administration processing environments
5. Proven ability to affect change and improve effectiveness through analysis, innovation, people buy-in and leadership by example

Ideal qualifications:

1. Relevant tertiary qualification or equivalent is essential – Bachelor’s Degree or Diploma 

Competencies and ideal personality attributes:

1. Leadership qualities
2. Accountability
3. Effective communication (written and verbal)
4. Analytical thinking
5. Client centricity
6. Building and maintaining relationships
7. Resilience
8. Team success
9. Results driven
10. Business acumen  

Main duties and responsibilities: 

1. Active management of daily team functions and responsibilities through driving optimal levels of efficiency, quality and productivity, and in contributing to the creation of optimal client experience
2. Positively influencing team morale, commitment and engagement
3. Effective performance management through setting and assessing team standards and in addressing non-adherence
4. Continuously assess people, processes and systems to identify areas for improvement and initiating change initiatives
5. Manage change regarding new products, legislation, processes etc.
6. Support reporting and business intelligence for the operations area, analysing data to build business reports
7. Build and maintain relationships with internal and external clients and stakeholders
8. Collaborate effectively with peers to achieve business results
9. Take up and resolve administrative and service issues that hinder good relations and issuing of business.
10. Effectively and efficiently manage and resolve escalations
11. Pro-actively identify operational risk