Job title : Team Leader
Job Location : Western Cape, Cape Town
Deadline : November 03, 2024
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Ideal experience:
- 3 – 5 years’ experience within the financial services / LISP / Asset Management industry
- Minimum 3 years proven people management experience
- Knowledge of Investment Platform industry with understanding of all applicable regulations: FICA, FAIS, FSB subcategory licensing, TCF, Section 14, Section 37C and other relevant legislation frameworks
- Knowledge and experience in administration processing environments
- Proven ability to affect change and improve effectiveness through analysis, innovation, people buy-in and leadership by example
Ideal qualifications:
- Relevant tertiary qualification or equivalent is essential – Bachelor’s Degree or Diploma
Competencies and ideal personality attributes:
- Leadership qualities
- Accountability
- Effective communication (written and verbal)
- Analytical thinking
- Client centricity
- Building and maintaining relationships
- Resilience
- Team success
- Results driven
- Business acumen
Main duties and responsibilities:
- Active management of daily team functions and responsibilities through driving optimal levels of efficiency, quality and productivity, and in contributing to the creation of optimal client experience
- Positively influencing team morale, commitment and engagement
- Effective performance management through setting and assessing team standards and in addressing non-adherence
- Continuously assess people, processes and systems to identify areas for improvement and initiating change initiatives
- Manage change regarding new products, legislation, processes etc.
- Support reporting and business intelligence for the operations area, analysing data to build business reports
- Build and maintain relationships with internal and external clients and stakeholders
- Collaborate effectively with peers to achieve business results
- Take up and resolve administrative and service issues that hinder good relations and issuing of business.
- Effectively and efficiently manage and resolve escalations
- Pro-actively identify operational risk
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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