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Team Leader (Nelspruit/Polokwane) needed at Altron Bytes Systems Integration

Job title : Team Leader (Nelspruit/Polokwane)

Job Location : Limpopo, Nelspruit

Deadline : 18-May-24

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Job Description

  • We are looking for a Team Leader who will be dedicated a team to serve SBSA Branch

Customer Relationship Management

  • Improve Customer Service Satisfaction through service level agreement achievement (compliance, reduced turnaround time and ensure all Labour Lines is closed) and reducing repeat calls and service escalations.
  • Build and retain strong and scalable inter-personal relationships with clients and customer visits.
  • Achieve a rating on Customer Satisfaction Survey for all completed projects between 85% and 100%

Finance

  • Manage overtime, Onsite time, Per Diem, Travel and accommodation.

Internal Processes

  • Effectively manage the organisation’s assets to ensure after every project completed all stock used and returned is accounted for, through stock take and site signoffs to reduce stock losses.
  • Manage internal escalations, analyses and implement mitigating actions to prevent recurrence.
  • Monitor operational business performance against the objectives by regularly reviewing the objectives.
  • Assess and monitor the progress toward attaining short and long-term business unit objectives.
  • Support ST’s, mentor and challenge subordinates in the application of effective operations practices, provide advice and guidance on complex issues to minimise risk and ensure performance.
  • Be responsible for projects assigned to individual team leads.
  • Ensure all documentation is updated and filed within project folders on teams.
  • Attend all internal and external project meeting for assigned projects.
  • Monitor all stock start to end.
  • Reduce and maintain return RA’s and IMO’s within agreed timelines.
  • Team Leads will be responsible to ensure all Astea Workorders, Stock Management, Travel is updated and closed on Astea to ensure billing can be done.
  • Track all cost on project withing the budget on the following (Not limited too):
  • Overtime
  • Accommodation
  • Travel
  • Tools (If applicable)
  • Project reporting to project stakeholders
  • Review training manuals to ensure current and distribute where applicable.
  • Request stock count after all projects from allocated Service Technicians to ensure stock is cleared.
  • Raised potential risks (Not Limited to):
  • Project Issues
  • Project challenges
  • Project escalations
  • Booking of living expense on out of region visits
  • Travel
  • Time onsite / overtime
  • Ensure overtime is approved before overtime is worked.
  • ST Cost (Per Diem)
  • To ensure that all the required project requirements have been met to ensure final project closure. (Not limited to)
  • Site Signoffs
  • Stock Recon
  • Customer Satisfaction Survey
  • To attend daily project planning session
  • Allocation of resource per project
  • Ensure Service Technicians have all relevant software and tools required to be able to conduct a successful project.
  • Ensure planned dates are met as per the project requirements.
  • Note: If planned date cannot be met for whatever reason, ensure PM is notified in advance”
  • Advise stakeholders of the schedule dates for each project
  • Ensure a ST is assigned to each project call.
  • Ensure IMO’s are raised, for parts/ consumables required for each call.
  • Ensure planned dates are correct on Astea.
  • Ensure ST’s are aware of scheduled/ planned dates.
  • Ensure parts is available and collected, prior to planned date.
  • To ensure where stock is distributed directly to the store, ST is to compare stock with Ship list supplied and confirm all stock is onsite.
  • Ensure IMO’s are fulfilled/ completed.
  • Ensure parts are booked for each call.
  • Ensure RAs are created, for each call (if required)
  • Ensure RAs are closed within 5 days. From time of creation
  • To ensure ST can-do First-time Fix.
  • Check quality of Work   
  • To ensure ST completes work as per the project scope.
  • To book accommodation on relevant Altron platform
  • Obtain approval for booking to be processed via mail from Senior Project Manager
  • Communicate to PMO / ST that accommodation is booked and confirmed.
  • Supply copy of invoices for all relevant work done to PMO as part of cost tracking (Not Limited to)
  • Travel
  • Accommodation
  • Per Diem
  • Flights
  • Ensure that all the required project requirements have been met, before calls are resolved (Not Limited to)
  • Project Checklist
  • Docket
  • Site Signoff
  • Customer Signature is attached to the call.
  • All transactions have been completed (Not limited to)
  • IMO
  • Parts booked.
  • RA completed.
  • Ensure Advise PMO that all Project Workorders is closed.
  • There must not be any CM calls if all Call Closure requirements have been met by SA.
  • Overtime is booked on system.
  • Review and ensure Overtime claims is valid.
  • Submit Overtime claims monthly.
  • Ensure overtime claims is valid.
  • Submit Fuel Claims
  • Ensure Kilometre claims are submitted weekly / monthly.
  • Review and ensure KM claims are valid.

Education

  • National Certificate Level 4 (N4) / Grade 12  (Required)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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