Team Leader: Operations – Retail Contact Centre – 24×7 needed at WNS Global Services SA

Cape Town, Western Cape Sales / Retail / Business Development Full Time

Save 3 days ago

Job title : Team Leader: Operations – Retail Contact Centre – 24×7

Job Location : Western Cape, Cape Town

Deadline : August 04, 2024

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Job Description

  • As the Customer Services Team Leader at WNS, you play a pivotal role in ensuring the seamless journey of customers. Your mission is to lead a team of Customer Services Advisors, guiding them to deliver unparalleled customer experiences. Your role involves championing leadership, customer-centricity, and operational effectiveness, fostering professional growth, refining service strategies, and promoting collaboration. Through open communication, refined processes, and data-driven insights, you’ll resolve challenges and enhance customer satisfaction. Exemplifying empathy and sound judgment, you’ll guide your team through inquiries and escalations with care.

Qualifications

  • Grade 12

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Sales / Retail / Business Development  jobs
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