Team Leader, Universal Banking needed at Standard Bank Group

JOB DESCRIPTION

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric
• NQF Level 5 FAIS Aligned Qualification

Experience

• Sales and Service
• 5-7 years Previous experience in the front line.
• Knowledge of retail and business products required for understanding the context of stated client demands.
• Knowledge of the procedures and the interdependencies of the various functions performed in Branch.

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)