Team Leader Warranties needed at Innovation Group South Africa
Job title : Team Leader Warranties
Job Location : Gauteng, Johannesburg
Deadline : January 19, 2025
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Description
- To engage with claimant and /or service provider to request basic information needed in order to process claim – includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers
Minimum Requirements :
- Motor Trade Qualification
- RE & FAIS
- Team Leader or 2IC experience
- Experience as a motor technician
- Claims experience
- Call centre experience
Key Responsibilities
Finance
- Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
- If required, refer to independent Assessor.
- Log a request on the system.
- Coordinate with the Workshop, Owner, Assessor and other stakeholders.
- Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
- Finalize and close off the claim when all information is available.
- Refer claims above R5,000 for authorization to the next line: Claims
- Authorise claims in accordance with policy parameters.
- Ensure 95% of claims are finalised on same day as registration Tyre & rim / 90% (Warranty)
- Customer
- Administer and authorise claims on the system as per Company Policy and Procedures.
- Ensure adherence to scheduling & service delivery within the call centre
- Communicate with Internal and External clients and Repairing Agents
- Understand and implement IG’s “Treating Customers Fairly” policy.
- Minimum of 95% scoring on quality audits, no rework or escalations / first call resolution
- Build relationship with internal stakeholders to promote customer delivery / centricity – 360 survey feedback.
- Operational Delivery: Conduct
- Adherence to all company policies, call centre house rules, working hours etc.
- Ensure self-adherence to all regulatory & legislative & audit requirements
- Ensure self-adherence to quality of service delivery & communication
- Adherence to processes, authorization limits, escalations (part of QA scoring – minimum 95%)
- People
- Adherence to company values.
- Equal contribution to department deliverables in terms of workload, responsibilities & adherence to availability (absenteeism / official tea/lunch breaks)
- Adherence to all training / qualification requirements
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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