Job Expired
Tech Officer: Customer Engineer (DWM)(Sandton) needed at BCX
Job title : Tech Officer: Customer Engineer (DWM)(Sandton)
Job Location : Gauteng, Johannesburg
Deadline : May 03, 2024
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Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
- Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
- Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Orientation
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience
- 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!