Core Description

• Provide a high impact to the NGNEC activities related to MSAN/ISAM cut-over service/ function in Telkom to ensure adequate port availability and effective exchange cut-overs.

Job Responsibilities

OUTPUT 1

• Ensured Data Integrity
• SUB-OUTPUTS
• Identify discrepancy area
• Analyse discrepancy
• Solve discrepancy
• Report back
• RANGE
• ISAM/MSAN Node,
• E10/EWSD Subs Data Information

OUTPUT 2

• Handled Queries
• SUB-OUTPUTS
• Receive and analyze request
• Process request
• Provide feedback
• RANGE
• Technical
• T-Agent/ B-Agent
• Webforce
• Software In-House
• Node Commander (EWSD)
• NMC (E10)
• Outlook
• POTS
• Web Page
• Servact
• Broad Access Multi-Server Access Platform

OUTPUT 3

• Maintained Database
• SUB-OUTPUTS
• Provide feedback
• Identify problem areas/ user requirements
• Establish data validity and integrity
• Implement day to day requirements
• Load/ update information
• Maintain user access rights
• Monitor data capturing
• Evaluate database system performance
• RANGE
• ISAM/ MSAN Node
• E10/ EWSD Subs data information

OUTPUT 4

• Provided Support
• SUB-OUTPUTS
• Analyze request for support/ project/ escalations
• Determine nature of support
• Execute support/ project actions
• Provide feedback
• Perform escalation in accordance with policy & procedures
• RANGE
• Day to day operations
• M Tables
• Webforce
• T-Agent/ B-Agent
• Node Commander (EWSD)
• NMC (E10)
• Telephonic
• General day to day support
• ISDN Basic
• Technical

OUTPUT 5

• Updated Database
• SUB-OUTPUTS
• Analyze information
• Update database
• RANGE
• Outlook
• NMC (E10)
• Node commander (EWSD)
• T-Agent/ B-Agent

OUTPUT 6

• Updated Information
• SUB-OUTPUTS
• Provide feedback
• Receive and analyze request
• Analyse information
• RANGE
• NMC (E10)
• Node Commander (EWSD)
• Software
• Exchange Specification
• Items
• T-Agent/ PMAC Bugs & System Enhancement

Core Competencies

FUNCTIONAL KNOWLEDGE

• E10/ EWSD/ Soft switch/ MSAN/ ISAM/ IMS

FUNCTIONAL SKILLS

• Interpersonal; Interpretation; Computer Applications; Decision Making; Problem Solving; Report Writing Techniques
• ATTITUDES/ LEADERSHIP COMPETENCIES
• Goal Orientated; Innovative; Assertive; Proactive; Team Player

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 6 months/ 1 Year relevant experience

Additional Information

• Special Requirements
• Valid Drivers license
• Ability to work shifts
• Ability to work overtime
• Ability to be on standby/ work overtime
• Ability to work outside of normal working hours
• Prepared to travel