Technical 1 IT Operations needed at Concentrix

The role:

• The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
• You will demonstrate excellent knowledge of systems analysis for hardware and software.
• This position will report to our local Leader.

What you need to have is?

• Bachelor’s Degree in related field from a four-year college or university with three to five years of relevant experience
• General understanding of Network
• Fluent in English
• Proficient in Microsoft Office
• Knowledge of Active Directory

Nice to have:

• Knowledge of Incident response
• Experience as L1/2 Technical support

Responsibilities:

• Coordinates as smart hands with different portfolios and engineering workgroups
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% – 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required