Key Responsibilities: 

• Manage, coordinate, and support the MOS team: This role will primarily be to ensure Motion Metrics Africa’s existing team of on-site and remote MOS have all of the training, tools, site access and guidance to perform their work safely and effectively. This will require a regular cadence of on-site presence at new and existing customer sites.
• Coordinate new system installations: The technical customer service manager will take accountability from the Sales Manager once a new system has been booked to coordinate the installation of new systems, as well as ensuring that Motion Metrics Africa is adequately stocked with spares to support.
• Collaborate with the Vancouver product teams: Support any regional requirements the Vancouver product and engineering teams may have of regions to enable product development and optimization, and stay abreast of the current and forecasted product development pipeline to ensure that MOS team have up-to-date skills and capabilities.
• Be a Customer Success Collaborator: Assist the Sales Managers and Customer Success representatives, from a technical and hardware perspective, to ensure Motion Metrics Africa delights its customers and provides continuous value through ensuring system uptime and performance.
• Safety First: Be the safety champion for Motion Metrics Africa business unit, ensuring that both internal and customer required safety protocols are instilled and adhered to. Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications: 

• Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.
• Technical qualification (qualified artisan or graduate level engineering qualification preferred).
• Management experience, ideally of a technical on-site field service team in a mining environment.
• Experience in customer communication at a technical and project level.
• Experience working on-site in a mining environment in a technical capacity, including arranging site access, induction, and safety protocol adherence.