Technical Customer Success Manager – Cape Town Job at Accountancy Placements

• Our client is seeking a Technical Customer Success Manager to join their Cape Town team.
• You will take ownership of technical client success from onboarding to expansion, ensuring strong adoption of the AI platform while working autonomously and driving measurable results.

Responsibilities

• Own end-to-end technical client success and onboarding
• Manage implementations and ensure seamless AI platform integration
• Serve as technical liaison between clients and our engineering team
• Identify expansion opportunities and drive adoption of new features
• Conduct technical training, demos, and troubleshooting
• Build and refine technical processes that scale efficiently

Requirements

• Strong technical foundation with hands-on AI/ML or conversational AI experience
• High level of initiative and strong problem-solving ability
• Excellent communication skills with the ability to explain complex concepts clearly
• 3+ years’ experience in a technical customer success role
• Direct experience with AI or SaaS platforms
• Experience with voice systems, chatbots, or conversational AI