Job Purpose

• To apply insight and understanding to the general operational areas within the business. Manage operational and financial performance and to contribute to building the client base and portfolio.
• Ensure strategic client retention solutions and integrate these with the sales, business development, service excellence and people management processes.
• To ensure a culture that focuses on business development, relationship building, client retention and service excellence.

Manage Contracts

•  Ensure contracts are profitable
•  Managed overall P&L of portfolio of contracts
•  Manage Revenue, billings and AR on projects
•  Ensure legal and contractual requirements are met
•  Ensure all contracts have signed valid contracts in place
•  Ensure contractual communication is in place via the Key Account Managers
•  Ensure PER reports are produced timeously and presented to Board of directors
•  Ensure service levels are met and any non-conformances addressed
•  Ensure Client Satisfaction and Service Excellence
•  Ensure Client Audits are produced and Client Feedback is effective
•  Manage Key Account Managers and responsible contract persons to effect service delivery
•  Ensure all contract risk is managed
•  Ensure Contract growth and increased roll over work
•  Manage overall OHSE of contracts in portfolio
•  Communicate and ensure that the business strategy is executed via the 

Key Account Managers

• Grow Clients and new Business/Contracts
•  Grow Client portfolio and new generate new Business / Contracts
•  Ensure Growth and/or increased profitability on existing Contracts
•  Manage efforts and leads linked to achieving the Marketing Plan
•  Produce and lead Tenders and Bids
•  Register with relevant institutions and play an active role in lobbying
•  Presentations to potential Clients
•  Provide oversight and guidance to Key Account Managers during tender/bid compilation
• Develop certain Marketing material
•  Facilitate and contribute to the development of the company Web Site and stationery
•  Contribute to the development of Marketing material
•  Develop Standard and Contract specific Marketing presentation material
•  Contribute to developing the Marketing Plan

Implement and maintain Quality standards

•  Ensure the Quality and/or ISO system is set up and implemented
•  Maintain Quality standards and/or ISO accreditation
•  Set Quality standards
•  Facilitate the drafting, maintaining and implementation of a Quality policy

Staff Management

•  Manage staff complement and staff deployment
•  Manage the Labour relations input and output requirements from an operational perspective
•  Ensure Risk is managed and Grievance procedures are strictly adhered to
•  Manage and implement training plan and the training budget
•  Ensure recovery of training cost from SETA
•  Ensure training requirements are met
•  Ensure HR functions are executed properly and timeously
•  Manage recruitment and deployment procedures of staff
•  Manage salary increases and bonus payouts
•  Manage staff development training and team building
• Manage Various Operations Functions

Health and Safety

•  Manage and drive OHSE compliance across all FM Solutions Sites nationally and through adherence to structures and processes in place for staff and contractors.
•  Ensure the OHSE staff support the Site Managers and the Leadership in ensuring injury and incident free operations at all FM Solutions sites.
• Manage Policies and Procedures
•  Facilitate the generation, implementation and maintenance of the staff manual
•  Facilitate and implement Policy and Procedure
•  Implement, amend, enforce and maintain Policies and Procedures, and ensure relevant HR Policies, Labour Relations Policy, Employment Equity and Code of Conduct is upheld
•  Ensure that the Companies Health and Safety policy is enforced and adhered to

Key Skills and Experience

•  Grade 12
•  Must have a Engineering Qualification in Electrical or Mechanical. Min 5 year expertise at senior management level in leading large teams of professionals and staff
•  Good knowledge of soft and Technical skills in a Property and Facilities Management environment
•  Good understanding of legislation and legal requirements of corporate operations
•  General business acumen, and good understanding of corporate governance requirements and applications
•  Profit driven
•  Sound knowledge of generating, maintaining, and managing contracts and SLA’s
•  Experience in drafting business plans and marketing plans
•  Good financial experience in generating budgets, financials and income statements
•  Experienced in generating KPI’s and delivering on them
•  Good understanding of Corporate structuring, grading and staff deployment skills
•  Understanding of Employment Equity and Labour Relations
•  Understanding of financial accounting and billing systems and structures
•  Understanding of IT and operational IT requirements
•  Must have practical experience in the above qualification
•  Must have managed Contracts e,g GCC , NEC, JBCC not only SLA.
•  Must have experience in Bids and Tenders.