Technical Interns Job at Vox Telecom

The Role – Keep Our customers on Track!

• As a Technical Support Engineer, you will be at the heart of Vox’s customer service operations.
• You’ll provide timely, accurate, and effective technical support while maintaining strong client relationships and ensuring high levels of customer satisfaction.
• Your technical expertise will help deliver the exceptional service experience that Vox customers know and trust.
• Stay Connected. Together.

What You’ll Be Doing:

• In Job training
• Assisting customers with FTTH (Fibre to the Home) technical queries and service requests
• Providing first-line technical support via phone, email, or ticketing systems
• Diagnosing and troubleshooting fibre connectivity issues
• Maintaining accurate records of customer interactions and resolutions
• Ensuring all customer issues are resolved efficiently and professionally
• Following up with customers to ensure issue resolution and satisfaction
• Adhering to company processes and service standards
• Staying up to date with product knowledge, technical skills, and support procedures

Who You Are:

• Excellent communication skills – both verbal and written
• Flexible and willing to travel to the office
• Computer literate and comfortable working with various systems
• Self-motivated with the ability to self-study and learn independently
• Positive attitude with a commitment to delivering "service with a smile"

What’s in It for You?

• Be part of a growing, innovative company that values your skills and contributions
• Ongoing training & development – stay ahead with continuous learning
• Opportunities for career advancement within a supportive and dynamic team
• Exposure to cutting-edge technology in the fibre and telecom industry
• Recognition for outstanding performance and customer service
• Positive and collaborative work culture where service excellence is celebrated
• Make a real impact by helping customers stay connected, every day

Closing Date 23 August 2026