Key Responsibilities 

• Utility Expense and Recovery: Oversee and manage all functions related to utility expenses and recovery, ensuring efficient management and optimisation. 
• Staff Performance: Assess utility and expense recovery staff functions, conduct regular performance reviews, and ensure a positive team dynamic. 
• Service Provider Performance Tracking: Track utility management and MEP service provider performance to ensure services are delivered as per SLAs. Monitor and evaluate the performance of utility management and MEP service providers. Address all instances of non-performance. 
• Process Improvement: Proactively identify and implement initiatives to enhance utility and MEP management. 
• Data Collection: Ensure relevant utility and MEP data sets are collected for operational and sustainability reporting purposes. 
• Reporting: Compile and provide reports to the business on utility and MEP expense and recovery performance, highlighting any corrective actions required by either the service provider or internal teams. 
• Relationship Management: Manage and maintain strong relationships with service providers and suppliers. 
• Utility Account Management: Oversee the accurate and timely processing of utility accounts for payment and recovery. 
• Municipal Query Management: Ensure that municipal queries are actively and promptly addressed. 
• Generator Expense and Recoveries: Monitor and manage generator projects, ensuring ongoing operation, maintenance, and reporting on income and expenses. 
• Budgeting and Forecasting: Facilitate the budgeting and forecasting of utility and MEP expenditures and recoveries. 
• Tenant Account Queries: Handle escalated tenant account queries, as necessary. 
• Interdepartmental Liaison and Coordination: Liaise and collaborate with other business departments and functions to ensure the effective administration of utility and MEP management services. 
• Technical Support: Provide specialised technical support to property management teams, including centre managers, regional operations managers, and leasing and utility management teams. 
• Recovery Performance Analysis and Improvement: Analyse expenditure and recovery reports, identifying areas for improvement and action to maximise recovery of expenses from tenants. 
• Recovery Ratio Optimisation: Ensure that recovery ratios are optimised and maintained, managing any associated risks. 
• Consumption Optimisation: Analyse consumption patterns and benchmarks to optimise and improve the use of electricity, water, and waste, including operational and behavioural changes. 
• Performance Tracking: Track and report on the performance of implemented initiatives compared to projected returns. 
• Infrastructure Management: Manage and maintain infrastructure registers, audit reports, and diagrams. 
• Metering and Monitoring Oversight: Guide and, where necessary, oversee the installation of relevant metering and monitoring equipment. 
• Quotation Management: Obtain proposals and quotations from service providers through RFPs and/or RFQs. 
• Document Management: Manage filing, document storage, and access efficiently. 
• Initiative Implementation: Proactively identify and implement initiatives to improve the overall management of utilities and MEP systems. 
• Preventative Maintenance: Develop and implement preventative maintenance programs to ensure optimal performance and longevity of MEP systems. 
• Compliance: Ensure compliance with relevant regulations, codes, and standards of MEP systems. 
• Industry Updates: Stay updated with industry advancements and technological innovations related to MEP systems. 
• Policy Adherence: Ensure utility and MEP management-related policies are in place and strictly adhered to by the team and appointed service providers.

Candidate Requirements 

• Qualification in Mechanical, Electrical, Plumbing, or related Technical Services, Engineering, and/or Construction Management field. 
• Proven experience in mechanical, electrical, and plumbing systems in retail properties. 
• Strong knowledge of building codes, regulations, and industry standards related to mechanical, electrical, and plumbing systems. 
• Proficient in using relevant software and tools for system monitoring and analysis. 
• Excellent problem-solving and decision-making skills. 
• Strong communication and interpersonal skills to effectively interact with service providers and manage teams. 
• Ability to manage multiple projects simultaneously and prioritise tasks effectively. 
• Demonstrated leadership and team management skills. 
• Strong attention to detail and ability to work in a fast-paced environment.