Possible Tasks within this Role

• Providing prompt and qualified repair support (repair advice) to the AUDI, VW & VW Commercial dealership network in South Africa and in SSA markets
• Repairing, diagnosing and analysis, of vehicles that have been returned to the TSC recruitment.
• Flying doctor function, diagnosing, and repairing vehicles onsite at a dealer
• Providing technical support via remote diagnosis to the dealer.
• HV Electric vehicles support, analyzing & diagnosing, of electric vehicles.
• Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers.
• Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network.
• Collaborating with Quality Divisions within the Group to update and inform Dealer organization about the progress in formulating actions to resolve technical issues reported.
• Supporting the Customer interaction Centre for all technical queries related to vehicles in the market.
• Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur.

Qualification requirements

• NN Diploma / National Diploma / Degree in Electrical /Mechanical / Electronics Engineering or Motor Mechanic/Auto Electrician Trade Certificate with a VW/AUDI Diagnostic / Master Technician Certificate.

Experience needed

• Minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.

Essentials

• Ability to handle automotive product support issues.
• Comprehensive VW & AUDI product knowledge.
• Familiarity with VW Group Aftersales Service systems and processes.
• Excellent computer skills (MS Office).
• Problem-solving, task prioritization and multitasking skills.
• Ability to work effectively under pressure and meet strict deadlines