Job title : Technical Specialist – Western Cape
Job Location : Western Cape, Cape Town
Deadline : August 01, 2024
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Requirements:
Qualifying Experience:
- 4-5 years’ experience with Windows 11, Windows 10, Windows 7/8 and MS Office 2016-2021.
- Experience supporting MacOS.
- Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure.
- Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
- Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
- Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
- Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
- Knowledge regarding, routers (logging into a router. basic configuration)
- Knowledge of anti-virus and virus removal.
- Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
- Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory.
- Customer Service experience.
Education and Training:
- Grade 12
- A+
- N+
- MCITP/MCTS/MCSA
- MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 and MS-700 a benefit)
- Other IT related certifications may be presented.
Main Duties / Key Accountabilities
- Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform
- Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
- The position responsibility requires independent analyses, communication and problem solving.
- Work is performed with little supervision and requires initiative and judgment.
- To Progress/close incidents to satisfactory conclusion on the incident system.
- Works with vendor support contacts to resolve technical problems.
- To provide a mentor and training role to co-workers.
- Other Duties as required.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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