Job Specification:

Key Performance Areas:

Create a Commercially Driven Technical team

• Implementation and overseeing processes and procedures to deliver efficiencies, reduce operational cost and increase response time to our customers.
• Track and report on technical cost drivers.
• Manage cost expenditure (none production and production spend).
• Continuously improve technical revenue for equipment sales and billable repairs through pipeline reviews and debriefing of technical job cards closed the prior day.
• Create a business culture which takes financial and money spend considerations into account whilst in the process of repairing equipment.

Effective supervision of the Technical Team

• Resource and leave planning for department.
• Assist technical manager with Individual Performance Agreements (IPA) appraisals.
• Ensure Ciro Technical is kept informed of and operates within AVI policy, local regulations and legislation and good corporate governance.
• Create a team culture of commitment and delivery against pre-determined objectives, values and business requirements.
• Hold weekly technical meeting with regional sales team to ensure service delivery and technical excellence. (Resolves concerns, discuss work load)
• Monitor and review the daily, weekly and monthly performance indicators to ensure technical effectiveness and take corrective action decisively as and when required to do so.

Operational Effectiveness

• Workload planning and priorities is aligned to sales expectations and technical resource is scheduled accordingly – at least a forward view of 2 weeks.
• Daily scheduling of workload to road and workshop technicians and monitor progress.
• Evaluate the need for 911’s and reschedule resource accordingly.
• Must be able to actually repair technical equipment at customers or in the workshop to assist his/her team when the workload exceeds the available resources.
• Must provide technical support and problem solving abilities to the KZN region both sales and technical.
• Track and monitor the timely execution of regional workflows.
• Implementation of technical projects approved by the Supply Chain executive to improve operations.
• A member of the SHE committee for the KZN

Inventory management and sourcing of equipment and spares

• Review regional spares MRP report, weekly.
• Request adhoc spares not indicated on MRP report for planned maintenance or future installations.
• Track out of stock spares and escalate with the technical main hub.
• Track the sourcing of new and asset equipment as per workflow reports.
• Appropriate inventory management controls implemented to mitigate risk.
• Quarterly stock counts on new equipment, asset equipment, and boot stock locations and spares cage.
• Ensure weekly cycle counts is done for spares.

Qualifications and Experience:

• Minimum of 6 years as a Service Technician
• A minimum of 3 years’ Customer Support / Sales experience within an FMCG environment
• Front End Customer Services Experience essential
• SAP experience is essential.
• HORECA experience highly advantageous

Additional Requirements:

• Fully vaccinated against COVID-19
• Valid Driver’s License
• At least 2 years of solid driving experience