Job Description: Technical Support Consultant: Self Cash

• Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
• Resolve issues telephonically with clients
• Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone
• Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
• Troubleshoot and resolve issues when systems are down or problematic
• Management of projects including software upgrades and receipt printer graphics
• Monitor critical sites and ensure they are actioned timeously
• Log all inbound and outbound calls on the in-house SparkManage software or any related software
• Follow up and action all open events timeously
• Raise events for matters that require a site visit
• Manage relationships and liaise with third party service providers
• Ensure constant revision and refining of processes and procedures
• Report on data and deliverables on a timely basis
• Be available for the on-call cycle on weekends, public holidays or weekend shift work