Key Performance Areas:

• Repair Faulty Equipment
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software-related
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer
• Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform Field Service Coordinator or Technical Support Manager of updates or returns
• Escalate any problems regarding wrong address, site not ready, no product to Team Supervisor
  immediately
• Phone for assistance from Internal Specialists when struggling to complete repairs / installations.
• First time repair of equipment
• Preventative checks & repair on equipment

General:

• Required to do tool checks & where applicable (Responsible for “lost” tools)
• Perform any other tasks as instructed by Technical Manager
• Operational assistance and guidance to customers on equipment
• Groomed well and vehicle kept clean and neat to meet professional image for the business
• Promote company ethics and values at all times
• Announcing yourself to the management of establishment with explanation for purpose of visit
• Work overtime / Standby as required from time to time
• Stick to route planned
• Extensive traveling within the Free State area

Technical Duties:

• Stripping, descaling & cleaning of spares (taps, boilers, etc)
• Reassembling of spares & selected equipment
• Perform Pre-delivery inspections on equipment
• Repair Faulty Equipment with minimal input from Technician level 4 & upward
• Fault Finding – Intermediate to Advanced, Mechanical & electrical
• Program Machine parameters
• Program machine settings
• Calibrate machines
• Perform basic software upgrades on equipment
• Testing end product by tasting

Administrative Duties:

• Fill in Consumption sheets with Part Description & Code
• Complete & hand in R-Calls (Repeat calls)
• Complete & hand in Time Sheets
• Complete & hand in Tool Checks
• Complete Overtime Sheets
• Complete Leave Applications
• Keep Equipment Manuals / Files up to date

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times
• Keep Work Bench, Floor Space & Shelving uncluttered & safe
• Wear relevant protective clothing
• Only use tools trained on & signed off by the Workshop Supervisor
• Consider the possible Risks of the activity’s in the warehouse
• Familiarize themselves with emergency procedures & exit points
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques and dangerous chemicals
• Responsible to correct & report fellow employees when in breach of rules

Qualifications and Experience:

• Matric essential – Grade 12
• Electrician qualification – Advantageous
• Certification in relevant required coffee equipment – advantageous
• Advanced Coffee Course Certificate – advantageous
• Must have previous working experience on coffee machines and or vending machines
• Code 10 Drivers
• Minimum 2 years driving experience

Knowledge Required:

• Basic Coffee knowledge
• Basic knowledge of Coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge 
• Intermediate to Advanced understanding of Multimeter

Additional Responsibilities

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all
• Full Responsibility of own Quality of Workmanship
• Be cost-conscious when selecting replacement spares during repairs