Technician: Service / Help Desk needed at Netstar

Job Description

• Software support for all fleet and consumer vehicle tracking platforms.
• Customer training on all fleet management platforms.
• Mobi support
• Integration support for Mobi
• 365 Support
• IT desktop Support

Key Responsibilities

• Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include:
• Checking with client’s IT on closed/open ports or firewall blocks/antivirus exceptions
• Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail.
• Assisting client with scheduled reports or investigating missing or inaccurate data.
• Investigate reasons why features not enabled in Safe and Sound.
• Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
• Investigate why unit/s is not updating or not visible on software.
• Reprocessing of data if the data is available but not on the software.
• Changing of registration numbers as per request from clients.
• Migration of clients from V+ to AVM and liaising with Mike regarding the importing of locations and drivers for these clients.
• Intensive and/or basic training on all software platforms for clients and/or internal staff
• National and international assistance relating to software and unit reporting problems.
• Enabling and configuring of wireless sensors such as door sensors, pto’s and configuring the temperature for vehicles with fridges.
• Setting up and testing of immobilizers.
• Monitoring of click dashboards for server downtime.
• Fitment center assistance on click issues and booking tool.
• AX – arrange licenses, load software, trouble

Education/Certification 

• National Certificate Level 4 (N4) / Grade 12 (Required)
• IT diploma
• CompTIA A+ and N+(certification is a must)