Telesales Agent- Engage Grade 3 Job at Evolution Group Ltd

Key Responsibilities

• Telesales: Contact prospective and existing clients by telephone, email, WhatsApp, or any other digital channel, and process applications linked to relevant campaigns to market and effectively sell the company's product offering.
• Become an expert in the company's product offerings, accurately presenting product features, benefits, and terms and conditions to clients; serve as a go-to source for clients who want more information about the product offerings.
• Handle client engagements professionally across inbound and outbound calls, email, WhatsApp, and any other digital channel.
• Data capturing: accurately update customer information and record interactions on the relevant systems.
• Process campaigns geared toward application conversion.
• Assist with after-call requests, such as servicing, disbursements, queries, and retention.
• Achieve and exceed daily, weekly, and monthly sales targets and KPIs.
• Ensure compliance with the NCA, FICA, POPIA, and other relevant industry regulations.
• Handle objections professionally and close sales effectively.
• Build and maintain strong client relationships through follow-up calls and after-sales service.
• Adhere to company scripts, sales processes, and quality standards

Requirements

Required Skills & Attributes

• Passionate about selling and providing clients with solutions
• Technical skills and self-management ability relating to the areas of functional accountability
• Strong, professional telephonic communication skills
• Problem-solving ability
• Self-motivated and resilient, with the drive to succeed in a fast-paced, target-driven environment
• Ability to engage in telephone conversations while listening to recordings and capturing data simultaneously
• High attention to detail
• Fast and accurate data-capturing skills
• Multilingual (able to read, write, and speak more than one language)
• Ability to work under pressure and handle objections
• Excellent negotiation and persuasion skills for converting leads into sales
• Ability to explain product features and benefits in a way that stands out

Minimum Requirements

• Grade 12 or an equivalent qualification
• Fluency in English and at least one additional African language
• Computer literacy (MS Office)

Qualifications

• Certification in Financial Literacy or Financial Management preferred.

Experience

• 1–2 years of prior outbound sales experience, gained in a call centre or contact centre environment as a Telesales or Sales Agent, preferably selling a credit or loan product, with a track record of achieving and exceeding targets.