Job Description

• As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.  
• Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

• Direct Sales:
• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                              
• Updating Personal Information:
• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives. 
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications
Education:

• Grade 12 or equivalent

Experience:

• At least 1 year telesales experience in a call centre 

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.