Temporary Refunds Clerk (JHB) needed at FlySafair

Contract Administrative / Management

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Job title : Temporary Refunds Clerk (JHB)

Job Location : Gauteng, Johannesburg

Deadline : May 02, 2025

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Description

  • Allocate payment to bookings that doesn’t reflect on reservation system;
  • Correct bookings on the reservation system where the charges and payments do not agree;
  • Assess and process refund requests based on the refund policy;
  • Assist customers/passengers both verbally and in writing regarding payments and refund queries.

Requirements

  • Grade 12 or Equivalent (Essential);
  • Finance related Diploma/Degree (Advantageous);
  • Minimum of 2 years Customer Service experience (Essential);
  • No criminal or credit record; – Willingness to work longer than normal office hours;
  • Excellent understanding or experience in delivering great customer service to a customer;
  • Excellent communication skills (verbal and written);
  • Conflict resolution skills;
  • The ability to work well under pressure;
  • Practice good time management skills;
  • Good mathematical skills;
  • Solid computer literacy;
  • Excellent phone etiquette.

How to Apply for this Offer

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